Awe provides comprehensive support for both app and platform users through various channels, including online training and a support ticketing system.

For app users, Awe offers in-app guidance and tutorials to help users navigate the various features and functions of the app. Additionally, the app provides access to a comprehensive knowledge base with frequently asked questions, troubleshooting tips, and user guides.

For platform users, Awe offers online training sessions that cover a wide range of topics, including how to use the platform, how to create and manage campaigns, and how to analyze and interpret data. The training sessions are conducted by experienced trainers who are available to answer any questions and provide support.

Both app and platform users can also submit support tickets through Awe’s ticketing system. Support tickets are assigned to Awe support staff who will work with the user to resolve any issues or concerns. Users can track the status of their support tickets through the ticketing system and will receive notifications when updates or resolutions are provided.