incident reporting

Awe provides several reporting features to help users report issues and
incidents in their communities. These features include:

Incident Reporting

Users can report various types of incidents, such as crimes, accidents, and environmental issues, using the Awe app.  They can include details such as the  location, time, and nature of the incident, as well as any relevant photos or videos.

Service request reporting

Users can also report issues related to service delivery, such as broken  streetlights, potholes, or water leaks. They can specify the location and nature of the issue,  and the Awe platform will route the report to the appropriate service provider.

Anonymous reporting

Awe allows users to report incidents anonymously if they prefer not to disclose their identity. This feature can help  encourage reporting in situations where  users may  fear retaliation or other negative consequences.

Tracking and feedback

Once a report is submitted, users can track the status of their report and receive updates from service providers. They can also provide feedback on the service they received, which can help improve the overall quality of service delivery.

Overall, these reporting features are designed to make it easy for users to report issues and incidents in their communities, and to facilitate more efficient and effective responses from service providers.

hyperlink buttons

The main function of the Latest News button on Awe is to allow citizens to receive updates directly from their leaders regarding service delivery and safety, upcoming events, and news related to politics or citizens. This feature allows citizens to stay informed about what is happening in their community and to receive important information from their leaders. The Latest News button is an important feature on Awe because it provides a direct line of communication
between leaders and citizens.

This feature ensures that citizens are informed about important issues and events in their community and can take action when necessary. By staying informed, citizens can participate in the democratic process and hold their leaders accountable. The Latest News button is an important tool for building trust between leaders and citizens and promoting transparency in government.

report anonymously

The Anonymous Report button is a feature of the Awe app that allows users to report incidents or information anonymously. This is especially useful for cases where the user may not feel comfortable revealing  their identity or may fear retribution for reporting.

With the Anonymous Report button, users can report a wide range of incidents, including crime, corruption, service delivery issues, or other concerns. They can include multimedia attachments such as photos or videos to provide further evidence or context to the report. When submitting an anonymous report, the user’s
location is automatically captured through geolocation technology, which allows the authorities or relevant organizations to respond quickly and effectively.

The report is then logged and can be accessed for accountability and transparency purposes. The Anonymous Report button is an important tool in promoting community safety and addressing issues that may otherwise go unreported. It allows individuals to play an active role in creating a safer and more transparent society, without the fear of negative consequences. 

drugs and drug dealings button

The Drug Dealer Dealings button on the Awe app’s community reporting feature allows users to report suspected drug-related activities in their community. This helps law enforcement agencies to apprehend drug dealers and prevent the sale of illegal drugs.

The app’s geolocation feature allows users to pinpoint the exact location of the activity
and attach multimedia evidence such as photos or videos.

The closest responder can then be dispatched to investigate and intervene. However, users should use this feature responsibly and provide accurate information to avoid harming innocent individuals and wasting valuable resources.

gender based violence gbv button

The GBV button is a specific feature within the community reporting function of the Awe app, which is designed to allow users to report gender-based violence (GBV). The button is intended to make it easier for individuals to report incidents of violence or abuse, or to seek help if they are in a dangerous situation.

When the GBV button is activated, it triggers an alert to the Awe Command Centre, where trained professionals are available to provide assistance and support. Users can also choose to send an alert to members of their group or to the nearest responders in their area.

The GBV reporting feature is part of Awe’s broader efforts to combat gender-based violence in South Africa, which has become an increasingly urgent problem in recent years. By providing a quick and easy way to report incidents and seek help, Awe hopes to empower individuals to take action against GBV and to improve safety and security in communities across the country.

crime reporting button

The Report Crime button on Awe allows users to report criminal activities and incidents to the police. Users provide details of the incident and can attach multimedia such as photos and videos.

Awe’s geolocation feature identifies the incident’s precise location, helping to improve response times. The report is logged and recorded, and the system notifies the relevant authorities and closest
available responders for immediate action.

The button increases public safety and security by enabling citizens to report criminal activities quickly, leading to faster response times and effective incident resolution.

illegal dumping report button

The illegal dumping reporting button on the Awe app allows users to report incidents of illegal dumping in their communities quickly and easily.

With geolocation technology, the app can pinpoint the exact location of the dumping, allowing the relevant authorities to take prompt action to remove the waste. The feature helps to increase community involvement in reporting and reducing illegal dumping, leading to a cleaner and more attractive environment. Early detection and intervention can prevent the dumping from escalating, reducing the long-term cost of clean-up efforts.

The illegal dumping reporting button is a valuable tool for communities to improve the cleanliness and livability of their surroundings. 

The GBV reporting feature is part of Awe’s broader efforts to combat gender-based violence in South Africa, which has become an increasingly urgent problem in recent years. By providing a quick and easy way to report incidents and seek help, Awe hopes to empower individuals to take action against GBV and to improve safety and security in communities across the country.

water related issues button

The water issue button on Awe enables users to report water-related problems in their area, like low water pressure or burst pipes. 

Multimedia, like photos or videos, can also be attached to reports. 

The geolocation feature captures the user’s location, providing a more accurate response time estimate for responders.

The closest available responder is notified, allowing them to quickly take action.

This feature ensures communities have access to clean and safe water, and allows citizens to help identify and resolve water issues, leading to quicker resolutions and prevention of further damage or disruption.

electricity related issues

The Electricity Issues Button in the Awe app allows users to report electricity-related problems using geolocation to automatically capture their location. This helps the relevant authorities locate and resolve the issue promptly.

Users can attach multimedia for more context, and the report is logged for accountability and transparency.

Reporting through the app enables citizens to ensure their communities have access to reliable electricity and hold authorities accountable for providing adequate services.

report to ward councillor  button

The Ward Councilor Button in the Awe app helps citizens connect with their local ward councilors, providing a direct channel to address community issues.

This promotes transparency and accountability among elected officials, allowing citizens to voice their opinions and ideas about issues affecting their communities.

It provides a way for citizens to track their representatives’ activities and hold them accountable for their actions.

Transparency can also benefit a Councilor if they are indeed doing their Job.

report to community police forum

The Community Police Form Button on the Awe app enables citizens to report criminal activity or suspicious behavior in their communities to the local police department.

The feature includes options to add geolocation information and attach photos or videos to provide more details about the
incident.

The submitted report is then sent to the relevant authorities for review and action.
This feature allows citizens to take an active
role in promoting safety in their communities and helps law enforcement to
more efficiently respond to and address criminal activity.

report to the local police (saps)

The SAPS button is a feature in the Awe app that enables users to report crimes to the South African Police Service (SAPS) quickly and easily. With the click of a button, users can report a crime in their community and attach multimedia such as photos or videos to provide more context to
the report.

The app also uses geolocation to auto capture the user’s location and attach it to the report, allowing for a more efficient response time from law enforcement.

By utilizing the SAPS button, citizens can help to ensure that their communities are safer and more secure, and assist the authorities in their efforts to prevent and solve crime. 

Get in touch

Systematic Online Surveillance (Pty) Ltd
The Awe Initiative by MobiSA

Physical Address
73 Robin Road, Kyalami Hills, Midrand

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Telephone Number

0825643573

Support

0794949157

Command Centre

0636849424

AWE App247

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